Customer Service
The VIP Way
Customer Service & Retail Training Manual
A professional training guide for providing exceptional customer service while protecting the music, culture, history, and spirit of VIP Records.
Welcome To VIP Records
Working at VIP Records means more than working in a retail store. Employees represent a music institution, a cultural environment, and a place where customers can connect with music, merchandise, memories, artists, and history.
Every person who walks through the door should receive professional, respectful, knowledgeable, and welcoming service.
"Don't just sell the customer music. Give them an experience with the music, the culture, and the history of VIP Records."
The VIP Mission
Welcome People
Make every customer feel comfortable, respected, acknowledged, and appreciated.
Connect People With Music
Help customers discover music, artists, products, records, merchandise, and experiences.
Protect The Legacy
Understand that the customer experience contributes to the continued legacy of VIP Records.
What Makes VIP Different
Music
Customers may visit because they are looking for a particular record, artist, sound, genre, or piece of music history.
Culture
VIP can be part of the customer's connection to hip-hop, Long Beach, Los Angeles, indep